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Ordering FAQ

Can you do custom products different to those on your website?

Absolutely! If you have an idea for a cushion, print, cake topper etc, shoot us through an email to info@olliesroom.com and we can work together to create something amazing for you.

Do you offer Lay-by?

We sure do! Send us through an email to info@olliesroom.com with the items you would like and we can help set up your layby for you. We require a deposit to secure your lay-by. A fee of $20 will be applied to cancellations (at the discretion of Ollie's Room) to cover associated costs.  


Do you ship internationally?

Our website is only set up for Australian addresses, but can definitely ship internationally. Feel free to contact us at info@olliesroom.com before ordering so we can work out postage costs.

Do you combine postage?

Absolutely! Postage is calculated at the checkout and is based on weight / cost determined by Australia Post/couriers. We do not charge a handling fee :D 

How will my items be shipped?

We use Australia Post or Couriers for delivery. All parcels (where possible) will have a tracking number so we you can monitor their progress.

Ollie's Room takes no responsibility for broken or lost mail that is not insured, but will always endeavour to sort out any issues. 

We send our items with "Signature on Delivery" or "Registered Post" but this does not include additional insurance beyond a receipt of delivery. If you would like to insure your parcel, please contact us prior to ordering. 

Happy customers are always our aim :)

How long will it take for me to receive my item?

Each product has their processing and dispatch times listed in their description. Please note if you have multiple items, they will be shipped when all items have been made.

If you have a deadline, contact us BEFORE placing your order. This way we can tell you if it is possible :D

Can I pick my items up? 

We do provide pick up on some of our products for customers in Port Lincoln, SA. As our products are made Australia wide, some products are un-available for pick up as they need to be posted throughout Australia. Please contact us before ordering to see if your items can be picked up :) 


How do I make payment?

We only accept Paypal or Credit Card. Orders will not be processed until funds have cleared into our account (including e-cheques). The expected timeframe for delivery will only start from the day payments clear.

Help! I need to change my order.

Due to the customisation of our items, once your order has been sent to us, your order is final. We may not be able to make changes once your order has started production, so please contact us ASAP if you have made a mistake. We will try our best :D 

My order has arrived damaged or with a mistake, help!

We want all of our customers to receive top quality products. If you receive a faulty product, please let us know by email info@olliesroom.com within 48 hours of receiving your order. Please include as many details as possible about the order including photos and the problem and we will get onto it quick sticks.

NOTE: Items will only be replaced or refunded if Ollie's Room has made a mistake. Unfortunately we cant be held liable for lost or damaged items in the mail, incorrect ordering or late deadlines.

In order to receive a refund, your initial item must be returned to us in an un-used condition, including all original tags and packaging. All return shipping costs are payable by the customer. We recommend that you carefully repackage your item to avoid any damage during delivery and consider using tracked or registered mail carrier to track your item for your own peace of mind.

Please retain proof of postage until we have confirmed your replacement or store credit has been processed. No item will be refunded until the item is returned. 

We reserve the right to refuse returns if they donít meet the conditions above.


Whoops! I need my item redelivered. 


It is the responsibility of our customers to ensure addresses are correct and parcels are collected. If for some reason we need to redeliver, we are happy to help you. Please note that any and all redelivery fees and all associated costs are the responsibility of the customer (some fees are approx $25)

If the parcel is returned to Ollie's Room premise for any reason by our couriers or Aust Post, it will not be resent until the full redelivery fee has been paid. In the event the customer chooses not to pay for redelivery, Ollie's Room will take possession of the item. No refund will be given... sorry :(