You have placed an order! YAY!!!
How long will it take for me to receive my personalised item?
As all of our products are handmade by AMAZEBALLS small businesses throughout Australia, they each have their own processing time.
Processing and dispatch times are listed in each product description to give you a guideline. Please note if you have multiple items, they will be shipped when all items have been made.
If you have a deadline, contact us BEFORE placing your order. This way we can tell you if it is possible and or add express postage :D
We thank you for your patience!
How will my items be shipped?
We use Australia Post or Couriers for delivery.
All parcels (where possible) will have a tracking number so we you can monitor their progress. Selecting signature on delivery will ensure your parcel has tracking!
Ollie's Room takes no responsibility for broken or lost mail that is not insured, but will always endeavour to sort out any issues.
Please note: Signature on delivery does not include additional insurance beyond a receipt of delivery. If you would like to insure your parcel, please contact us prior to ordering.
Do you combine postage?
Absolutely! Postage is calculated at the checkout and is based on weight / cost determined by Australia Post/couriers. We do not charge a handling fee :D Happy customers are always our aim :)
Do you ship internationally?
Our website is only set up for Australian addresses, but can definitely ship internationally. Feel free to contact us at [email protected] before ordering so we can work out postage costs.
How do I make payment?
Payment is made by Paypal or Credit Card.
Orders will not be processed until funds have cleared into our account (including e-cheques). The expected timeframe for delivery will only start from the day payments clear.
Can you create custom products other than those on your website?
Absolutely! If you have an idea for a cushion, print, cake topper etc, shoot us through an email to [email protected] and we can work together to create something amazing for you.
We sure do! Send us through an email to [email protected] with the items you would like and we can help set up your layby for you. We require a deposit to secure your lay-by. A fee of $20 will be applied to cancellations (at the discretion of Ollie's Room) to cover associated costs.
Help! I need to change my order.Due to the customisation of our items, once your order has been sent to us, your order is final. We may not be able to make changes once your order has started production. Sorry! Please contact us ASAP if you have made a mistake. We will try our best :D
My order has arrived damaged or with a mistake, help!
We want our customers to receive top quality products. If you receive a faulty product, please let us know by email at [email protected] within 48 hours of receiving your order. Please include as many details/photos as possible about the order and we will get onto it quick sticks.
NOTE: Items will only be replaced or refunded if Ollie's Room has made a mistake. Unfortunately we cant be held liable for lost or damaged items in the mail, incorrect ordering or late deadlines.
In order to receive a refund, your initial item must be returned to us in an un-used condition, including all original tags and packaging. All return shipping costs are payable by the customer. We recommend that you carefully repackage your item to avoid any damage during delivery and consider using tracked or registered mail carrier to track your item for your own peace of mind.
Whoops! I need my item redelivered.
It is the responsibility of our customers to ensure addresses are correct and parcels collected. If for some reason we need to redeliver, we are happy to help you. Please note that any redelivery fees are the responsibility of the customer (some fees are approx $25)
If the parcel is returned to Ollie's Room premise for any reason, it will not be resent until the full redelivery fee has been paid. In the event the customer chooses not to pay for redelivery, Ollie's Room will take possession of the item. No refund will be given... sorry :(