You have placed an order! YAY!!!

How long will it take for me to receive my personalised item?

As all of our products are handmade by AMAZEBALLS small businesses throughout Australia, they each have their own processing time.

Processing and dispatch times are listed in each product description to give you a guideline. Please note if you have multiple items, they will be shipped when all items have been made. 

If you have a deadline, contact us BEFORE placing your order. This way we can tell you if it is possible and or add express postage :D

We thank you for your patience! 

How will my items be shipped?

We use Australia Post or Couriers for delivery. 

All parcels (where possible) will have a tracking number so we you can monitor their progress. Selecting signature on delivery will ensure your parcel has tracking! 

Ollie's Room takes no responsibility for broken or lost mail that is not insured, but will always endeavour to sort out any issues. 

Please note: Signature on delivery does not include additional insurance beyond a receipt of delivery. If you would like to insure your parcel, please contact us prior to ordering. 

Do you combine postage? 

Absolutely! Postage is calculated at the checkout and is based on weight / cost determined by Australia Post/couriers. We do not charge a handling fee :D  Happy customers are always our aim :)

Do you ship internationally? 

Our website is only set up for Australian addresses, but can definitely ship internationally. Feel free to contact us at [email protected] before ordering so we can work out postage costs.

Can I pick my items up? 

Some items can be collected in Port Lincoln, SA. As our products are made Australia wide, some products are un-available for pick up as they need to be posted throughout Australia. Please contact us before ordering to see if your items can be picked up :) 
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